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Our ALL Tuna items are treated with “super frozen” process in order to serve as same as what they were caught from the sea. However, it is time sensitive items, we strongly request you to follow the Defrosting Method below and enclosed Defrosting Method instruction.

The super frozen items HAVE TO be defrosted within 24 hours after you received (unless you have super freezer or keep it with dry-ice) and served by NO LATER than maximum 2 days after your receipt.
We are unfortunately not able to be responsible for any complains and/or request for returns/refunds against deterioration, discoloration and so due to failure of our defrosting instruction.