All Tuna items:
Our ALL Tuna items are treated with “super frozen” process in order to preserve as same freshness as what they were caught from the sea.
we strongly request you to follow the Defrosting Method and enclosed Defrosting Method instruction in the case delivered.
These are time sensitive items,, the super frozen items HAVE TO be defrosted within 24 hours after you received (unless you have super freezer or keep it with dry-ice) and served by NO LATER than maximum 2 days after your receipt. You also refer to the Defrosting Method and enclosed Defrosting Method instruction in the case delivered.
Japanese Wagyu and other seafood items:
All our items are raw foods, please follow our defrosting method instruction properly (frozen Wagyu, chilled Wagyu, other frozen seafood items) and eat them as soon as possible.
For Yellowtail and Kind Salmon, if you plan to have it as raw (Sashimi or Sushi), we recommend you should keep them in the freezer NO LONGER than 2 days. If you plan to cook, you should have them WITHIN 4 days. In case of Japanese Wagyu, we recommend you should keep them in the freezer NO LONGER than 180 days. Once it is defrosted, you should have WITHIN 4 days.
For all items, we are unfortunately not able to be responsible for any complains and/or request for returns/refunds against deterioration, discoloration and so due to failure of our defrosting instruction. Please also refer to Refunds & Returns Policy.