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DEFROSTING INSTRUCTION AND POLICY 

All of our Tuna products are treated with a “super frozen” process so we can serve them to you as fresh as when they're caught from sea. However, due to the time sensitive nature, we strongly request you follow the Defrosting Method below and in the Defrosting Method instructions included in your WAGYUMAN package.

The super frozen items MUST be defrosted within 24 hours after you receive them (unless you have a super freezer or keep it with dry-ice) and served by NO LATER than 2 days after your receipt.

We cannot be responsible for any complaints and/or requests for returns/refunds due to deterioration, discoloration and so on due to failure to follow our defrosting instructions.

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