Thank you so much for purchasing from WAGYUMAN. We strive to ensure every single customer of our gets an experience they intend to rave about with their friends and family. Part of that commitment is working with you, the customer, to make sure you get the products you ordered, arriving in perfect condition on the dates you requested. In the event that we fall short in one link of that chain, for all Wagyu products, please contact us at your earliest convenience at firstname.lastname@example.org within 30 days of receiving your order and for all Seafood products, since they are more time sensitive, we request you to contact us within 5 days of receiving your order.
Since the shipping of our products is inherently time sensitive, we do not accept returns to our fulfillment center. If you received a product that did not live up to our WAGYUMAN commitment, our customer service representatives will work with you to create a fair outcome. This may require photos of the defective product for our internal records and insurance requirements, but we will begin the process of review and/or refund as soon as you contact us.
On average our representatives are able to reply within 24 hours, with a complete resolution achieved within a week, but we guarantee that the process will take no longer than two weeks. The options for resolution include but aren't limited to a replacement shipment, store credit to be used on any new products or a refund of the original purchase.