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Shipping Information
Notice: Due to current irregular circumstances by COVID-19, the delivery sometime may affect (we will update the situation on timely manner).
Your order is just one shipment away! In order to ensure that your WAGYUMAN order reaches you in a timely manner with all product(s) in excellent condition, we’ve outlined the following guidelines.
| ORDER PLACED | ORDER SHIPS | ORDER DELIVERED |
|---|---|---|
| Monday | Tuesday | Wednesday - Thursday |
| Tuesday | Wednesday | Thursday - Friday |
| Wednesday | Thursday | Friday - Saturday |
| Thursday | Monday | Tuesday - Wednesday |
| Friday | Monday | Tuesday - Wednesday |
| Saturday | Monday | Tuesday - Wednesday |
| Sunday | Monday | Tuesday - Wednesday |
PACKAGING
Each frozen and individually vacuum sealed product is carefully packed into a cardboard box lined with eco-friendly insulation. In order to maintain the integrity of the package contents, all beef products are packed with dry ice and ice gel pack with cooler bag. Orders will be delivered frozen OR slightly thawed (but still cold) depending on the time in transit.
OVERNIGHT SHIPPING (Next Day Shipping)
With Overnight Shipping, The products will arrive completely frozen OR slightly thawed (but still cold) depending on the time in transit. It is normal for the dry ice to have dissipated. In most cases, a portion of the dry ice is still solid (it hasn’t fully evaporated). Please follow the instructions for handling dry ice. These instructions are included in each WAGYUMAN package.
** IMPORTANT SHIPPING NOTES **
- We ship to qualifying addresses in the 48 states (except HI and AK).
- We have no responsibility in case of lost/thief of the package or damage of the products for the delivery with No signature selected.
- Each individual order must ship to a single qualifying physical address.
- All shipments require a street address.
- We're unable to ship to PO Box addresses or APO/FPO addresses at this time.
- WAGYUMAN is not responsible for any shipment that is delivered incorrectly and/or undeliverable due to incomplete, incorrect and/or invalid shipping addresses. Please double check your shipping address when placing your order.
- Estimated delivery dates are subject to change and do not include weekends or holidays.
- Unforeseen circumstances, such as inclement weather, can cause shipments to be delayed.
- WAGYUMAN is not responsible for shipping delays or problems caused by the shipping carriers, failed delivery attempts, adverse or unpredictable weather conditions and/or acts of god.
Email info@wagyuman.com with any shipping and delivery questions.
PRODUCT PROCESSING INFORMATION
Due to the natural variance in the size of the products at the time they are processed, there can be slight variations in shape, size, and/or weight with WAGYUMAN cuts.
Product image photos are taken after thawing, so there may be slight differences in color from the frozen version you will receive.
Our products do not contain additives or preservatives. It is normal for there to be slight variations in color depending on both the type of product ordered.